Copy these into WhatsApp Business as quick replies. Replace items in [brackets] before sending.
Booking confirmation — New patient
New patient
Hi [Name] 👋
Thank you for booking at [Practice name].
📅 Date: [Day], [Date]
🕐 Time: [Time]
👁️ Optometrist: [Optometrist]
To help us prepare for your visit, please take 2 minutes to complete this short form:
https://dv-intake.pages.dev/
We look forward to seeing you!
[Practice name]
Booking confirmation — Existing patient
Existing patient
Hi [Name] 👋
Your appointment at [Practice name] is confirmed.
📅 Date: [Day], [Date]
🕐 Time: [Time]
👁️ Optometrist: [Optometrist]
As one of our existing patients, please take 60 seconds to update your lifestyle details before your visit:
https://dv-lifestyle-patient.pages.dev/
See you soon!
[Practice name]
Reminder (24hr) — New patient
New patient
Hi [Name] 👋
Just a reminder of your eye appointment on [Day] [Date] at [Time].
📅 [Day], [Date]
🕐 [Time]
📍 [Practice name]
Please remember to bring your current glasses or contact lenses if you wear any.
If you haven't completed your intake form yet, please take 2 minutes to fill it in — it really helps us prepare for your visit:
📝 https://dv-intake.pages.dev/
See you then!
[Practice name]
Reminder (24hr) — Existing patient
Existing patient
Hi [Name] 👋
Just a reminder of your eye appointment on [Day] [Date] at [Time].
📅 [Day], [Date]
🕐 [Time]
📍 [Practice name]
Please remember to bring your current glasses or contact lenses if you wear any.
If you haven't already, please take 60 seconds to update your lifestyle details before your visit:
👁️ https://dv-lifestyle-patient.pages.dev/
See you then!
[Practice name]
Cancellation confirmation
Cancellation
Hi [Name]
Your appointment on [Date] at [Time] has been cancelled.
To rebook, please call us or reply to this message.
[Practice name]
📞 [Practice number]
No-show follow-up
No-show
Hi [Name]
We noticed you weren't able to make your appointment today at [Time].
We'd love to reschedule for you — please reply or call us to arrange a new time.
[Practice name]
📞 [Practice number]
Tap a day to assign it. Set the full month in advance — the diary will automatically assign the correct optometrist when bookings are made.
● Stefan van Rooyen
● Linde Jenkins
● Closed / Holiday
✕ Clear day
Tap mode: Stefan van Rooyen
Mon
Tue
Wed
Thu
Fri
Sat
Sun
New Appointment
Booked by:
🔍
✓ Linked:
⚠️ Will be saved unlinked —gets no patient record
⚠️ This day is marked Closed / Holiday on the schedule. Pick another date or change the schedule status first.